Return Merchandise Request Form

Date
Reseller Organisation Name:
Invoice No:
Contact Name: Phone: Email:
Brand: Model:
Serial Number:
For VoIP returns - Firmware version: MAC address:
Description of fault and steps to reproduce the fault:
Basic troubleshooting (please confirm):
  • Has the unit been factory reset and presented the same issue?
  • Is the unit on the latest firmware available from the vendor?
  • Has the unit been tested on another network or power outlet, where applicable?
  • If the device uses batteries, have they been replaced?