Goods Return (RMA) Request
Return Merchandise Request Form
Before sending hardware back to us please complete and email the following form to request an RA number. Please note that final approval for RMA returns is subject to the vendor authorizing the RMA after confirming the fault. Please allow 10-15 working days to cover our testing and vendor approval. If you require a forward replacement unit that unit will be invoiced and will need to be paid for if the vendor does not approve a credit for the returned unit.
Reseller Organisation Name:
Contact Name :
For VoIP returns - Firmware version:
Description of fault and steps to reproduce the fault:
Basic troubleshooting (please confirm):
Has the unit been factory reset and presented the same issue?
Is the unit on the latest firmware available from the vendor?
Has the unit been tested on another network or power outlet, where applicable?
If the device uses batteries, have they been replaced?
soft solutions limited • p o box 26-370 • epsom • auckland • new zealand
phone 0800 733 233 or +64 9 306 0450 • e-mail email@example.com • www.sofsol.co.nz